Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! PAC code

Hi, i need to get my PAC code. I text thousand times to 67075 and still the same answer

Resolved! Sim only to pay as you go

Hi, I cancelled my sim contract on 13th May 2022 and transferred to pay as you go.My last bill was due end of June 2022, which has been paid already, so I’m not clear why I’m being charged for July 2022 when this contract should no longer be active. ...

Resolved! Change tariff

Hello I want change tariff and keep my number

Resolved! Marketing text

I'm on Pay & Go, I have phone, phoned and complained about the number of UNWANTED marketing text messages, all to no avail AND I am now getting sick and tired of the TRASH! So-much-so I am about to ditch o2. I have tried, Complaining, Telephoning, Se...

Resolved! Data and renew bolt on

Hello, I'm in holiday and by data finish now. I need renew my bolt on today. It is possible? Thank you

Resolved! Top Up has vanished

On 30th May I topped up my phone with £10. I only use the phone occasionally as a phone, it's main use is for receiving text messages for 2FA from my banks. I've not made any outgoing calls or messages but my balance is now £0. Where has it gone

Calls Not getting through

I am currently outside the UK, my phone is roaming, just put credit on but my calls are not going through.

Resolved! Puk code

My phone is blocked and need a Puk code

Resolved! Change tariff again

I have changed my tariff before and the new tariff should be started at Jul 29. But I change my mind now and want to keep the existing tariff. However, I cannot change back to the existing tariff on the O2 website because tariff can be changed only o...

Reactivation procedure for deactivated sim

HiI've just had my sim reactivated and credit put back on after O2 wrongly deactivated it despite topping up in December 2021 and using in April of this year. However, the live chat told me:"You must top up within 24hrs of reconnection, and then make...

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