Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Tariff renewal issue

I have the following question: Today, I had to top up to activate my £10 Big Data Bundle plan. But why did I have to top up twice with £10 before my plan got activated? Where did my first £10 installment go???? How can I get the extra £10 back? Pleas...

Resolved! billing

On Monday i spoke to a nice lady called Nicki after towing and frowingas I wanted my phone to be reconnected which she said she would do had to wait 24 hours then make a call which I did to my home phone but no answer then all ok but on the Wednesday...

Resolved! Proof of usage

Hello how I can I get a proof of usage on payg

Resolved! Change tarrif

Can i change my tarrif as my data has finished

Resolved! Sim Swap

I upgraded my phone from a s20 to an s22. The phone arrived yesterday with a blank sim and I followed the instructions and sent the text on my old phone. Since then, both my old phone and new phone aren't working for calls, texts or data. They both s...

Resolved! Upgrade to 5G

I would like to change from 4G to 5 G I was told to contact my carrier

Resolved! I need to confirmmonths on pay as you go

I am on payg. Do i need yo top up every 6 months or just make a chargeable call

Resolved! Invalid Simm

I have been trying to contact O2 via email, but have hit a brick wall. I am trying to resolve an issue for my elderly mother and initially sent the following email to Doro, but they came back suggesting that I contact O2. Does anybody have any ideas?...

Resolved! Switching phone from Android to IPhone

I am thinking of changing my current android phone to an iPhone 13 pro...Do I need a new SIM for the iPhone to access 4g/5g? I've heard that some people have had problems by just taking the old SIM and inserting it into the iPhone in that 4g is not s...

Resolved! O2 can't give me PAC code on pay as you go I got a text saying not at this time please help

I've tried to get PAC code on pay as you go but I keep getting text saying not at this time please try later can anyone please help

O2

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