Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Registering a new device problems

Basically, the mobile i was registered with on 02 and using is very old and now busted and i am now using my son's spare mobile.I have tried registering this device on my 02 and it refused me as its ''registered to somebody else''.I am paying for my ...

Resolved! PAC

Hi, my name is Beata, phone no xxxxxxxxxx, email xxxxxxxxxxxxx@xxxxxxxx. I'd like to get my PAC because I am leaving 02 but I'd like to keep my number. I text PAC to 65075 few times but I've got the same answers: "There's been an issue processing you...

Resolved! Pausing a Pay as You Go Data Big Bundle

I have a £10 per month Pay as You Go Data Big Bundle. In a few weeks I will be leaving the UK and won’t be back again for 7 months. Can I pause this while I’m out of the country and still keep my mobile phone number?

Resolved! Ordered a sim not received it yet but now being charged for it from today.

How do I quickly and efficiently stop the billing process starting when I haven't even received the Sim . . Or are we supposed to start paying for a service not yet delivered or set up. Bit of a con . I want to start the service on the 6th of Septemb...

Resolved! Pay as you go bundle

Did anyone else order a pay as you go sim card and go to claim the free £10 credit to be told you're not eligible?

Resolved! Picture message charge

Why have I been charged for sending a picture message when I am well within my pay as you go limit. Is this a mistake? Or how can I avoid doing this again.

Resolved! Vanishing balance when phone not even being used

Constant issue with my balance disappearing phone hasn't been used but balance drops around £5 a time I've no mobile data on or any bolt ons

Phone stolen but can't answer security questions to get it blocked / new sim

I have had an old Nokia PAYG phone stolen from my car.I rang the relevant number to get it blocked/request a new SIM but after about half an hour holding was told I didn't pass the security questions, because I:didn't know the serial number of the SI...

New SIM Card inserted, STILL failing to register after 14+ days.

NEW SIM Card inserted, (NO money on Mobile, since December 2015), STILL failing to Register after 14 days +. Telephoned O2 and went round in circles because AUTO Answer did not recognise my Mobile number, even though they sent me a new SIM Card at th...

Resolved! Adding Apple Watch to pay as you go?

I assume I can’t add an apple watch cellular to my pay as you go account? If not does am I able to add it to sim only accounts or can you only add them to pay monthly?

O2

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