Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

O2 has gave me hell for the past month

so my mum passed away on 22nd December and I have been in contact with O2 because she has £515.38 credit on her phone as she always topped up £20 a month and never really used her phone, she has been a loyal customer with O2 for 17 years but I have b...

New email address Personal info

I have changed my email address and password

Resolved! Plan change

Hello, i have changed my plan to 30 gb from 10 gb. And i paid it. It says it will start at 19 february. But i changed because i need that. I can not start my tariff now. And i topped up my balance but still took money from my credit card

Cancel recurring card payment

Hi Community I have a problem with my rolling plan - o2 have taken the money but didn't renew the plan, so I have no tariff and I am out of pocket. The o2 helpline staff have been zero help - up to five calls now but all they want to do is sell me mo...

Resolved! Using mobile data abroad (via a huawei wifi box. Not a phone)

Hi, we are visiting France from the UK in a camper van and have always had grief with this huawei wifi box wheneverwe go abroad. In the wifi router website it is showing constant 3 or 4 bars 3G connection to the bouygues telecom cell tower and is con...

Any suggestion before I flush this phone down the toilet?

For many days I haven't been able to receive calls on my PAYG mobile, which has about £18 credit. The caller waits about 20 seconds, then is informed that I can't take the call and goes straight to answerphone. Later, I receive a missed call SMS. 95%...

Resolved! Mobile Data

I have an O2 account where I pay as and when required. I.e. not paying monthly but when my credit gets low. I have never used mobile data but if I did what would it cost per day and how much data would this give me. Also if I used my phone abroad in ...

Public IP Address

How do I overcome the O2 double NAT so that I can access a server from from the internet?

Resolved! Payg full signal terrible speeds

Wow how bad is this network paid for for a sim at getting 2 - 5 mbpbs with full signal mast is literally on the door step...

Top up

Good day everyone. Any body can help me. I already. Change tarrif. May o2 sim. From. £30 to. 15£ and i already recieve the £15 but. It shows on my o2 app that i dont have any tarrif allowance. But. Showing. This £15 balance. How can i apply or regist...

O2

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