Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! History / statement

Hello,Is there a way of viewing your call / text/ data usage history or a statement in your O2 account?Thanks

Resolved! No option to save my rewards?

No option to save my rewards that i can see, very bad set up as it should be next to the spend option

Resolved! Unwanted Bundle

I topped up with a £30 payment and it seems this was used to purchase a Bundle, which I never activated, because I didn't ask for it or know about it. I'm now back to £0 balance with nothing to show for it. Also, it looks like every time my account h...

Resolved! Rewards

I get notifications to claim my rewards but it always comes up saying there is a problem

Resolved! Ordering new payg sim cards

I can not find a link to order a classic payg sim card please can you share the link to do this many thanks

Resolved! Bolt on

How can I tell how much of my bolt on I have used?

Resolved! Why won’t my phone work in the UAE?

I have a pay as you go sim. I am currently in the UAE but my phone won’t allow me to make or receive calls. I called o2 yesterday and was told there’s no reason why it shouldn’t work and all I need to do is switch 4G off and select 3G or 2G on. Howev...

Resolved! Change from Big Value Bundle to just pay as you go

Hi guys I need to get rid of the big value bundle to basically change to a basic payg please thank you

Resolved! Roaming in India on Pay as you go

I am trying to use roaming on my O2 pay as you go. While it's connected to a local service provider, nothing works.It has no internet connectivity. I have made sure the settings are on for use mobile data for internet

Resolved! Lost PAYG sim card

I went on holiday and lost my O2 Pay As You Go sim card. But I have this number for years, so I'm wondering if I can get a new sim card with the same number when I go back tot he UK. Would that be possible?Thank you

O2

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