Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Pay as you go not working

My wife's pay-as-you-go phone has stopped working and her number is not recognised by O2. She has used the phone within the last month and should have a balance. How does she get information about why this has happened? Brian Crosby

Resolved! Technical problems help

Firstly a call to the 4445 balance number says I have 20gb data and 50 minutes talk time. I am currently in Malaysia and cannot get mobile data or make calls. Data worked well yesterday in France but was only able to make a 5 minute call to a hotel f...

Resolved! Lost sim card and need e-sim

Hello, I am out of town and have lost my sim card. I would like to request e-sim. Can anyone guide ?

Resolved! text message

i just recieved text message from O2 couple of days ago saying if i make one more top-up before 13 october i will get an extra £3 , i just topped-up my phone but did not get the £3?! could anyone advise me please?

Resolved! O2 Classic Pay As You Go cards. Can they still be registered?

O2 Classic Pay As You Go cards are still being advertised?I understand they have to be within the activation date.If they are, can they still be registered?

Resolved! Rewards

I have accidentally deleted my rewards email, any chance of getting it sent again

Resolved! Cashing in rewards

Hi, Use my rewards balance to purchase Amazon vouchers and not seen the code. Check the spam folder, just in case, and nothing in the inbox. Who do I contact to resolve?

Number Porting Issue

Hello! Perhaps the online community can shed some light onto my current number porting issue. I'll give you a quick rundown with notes and timelines. I was on Three PAYG transferring to an existing O2 PAYG. (Wanted to check if I get better signal wit...

Resolved! Bought a top up and only realised too late it's a new sim card with a bundle

Today I went into an O2 store and asked for a topup. I saw there were cards and asked if these were available topups and was told yes. So I bought one - 30gb for 20.00. It was only later that I realised this is a new sim card with this already progra...

Charged twice and data not working

Charged 20 pound out of my bank and only 10 pound top up went in and the data isn’t working at all

O2

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