Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! damaged sim

Hello, my sim is damaged (payg) how to I order a replacement?

Problems with my account

I transferred my PAYG from Virgin to O2 but when I log into my account it says I have no products or services and I can't view my bill

Resolved! PAYG Classic cut off!! (without warning)

Has anybody recently been cut off even though used very recently? (no signal, sim unassigned, balance £0 etc.) I managed to get it back and credit re-established after a couple of calls to C/S. What gives??

Can’t top up my phone through calls but got a voucher number can you help me

I can’t top up my phone cos it turns black when I call people but got a voucher number to top up caj you please help

Resolved! Refund

Need a refund

Resolved! number transfer

Hi I transferred from Tesco mobile (which is O2 apparently) and want to transfer my number with them to my new O2 account. I put in my o2 sim on Thurs and have a temp O2 number, but need my original number to be transferred asap. Please could you adv...

Proof of usage issues

As a pay to go customer, I have called in multiple times speaking with o2 customers since 19 September 2023 but they keep give one story to another. It has been more than 3 weeks and no one is able to help me and my insurance provider is give me head...

Resolved! £20 rolling plan

I added £20 to my account to re activate my rolling plan, but when I go it it is asking me to pay another £20, please use the £20 I added to my account for this. Is that possible?

Resolved! Cancel a bundle

Hello, I’m travelling internationally and need to respond to a text from my bank who have blocked my card. I topped up the minimum £10 but O2 then automatically used this credit to activate a big bundle. Now it won’t let me send the text because it t...

Resolved! I have hdc2s0 to hdc2s3 in my contact list. What are these numbers and can I remove them safely?

I have hdc2s0 to hdc2s3 in my contact list. They are apparently by default on my O2 sim. When I click on them the "phone" number is 12345678 for each and all of them. Are they needed? Can they be removed? Please advise.My phone is Samsung A21s.

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