Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! new package

Hi Is a switch to a new package always confirmed by a text or email? Person on the phone from customer services was suggesting new package, I declined, but just want to ensure there is no miscommunication. Thanks

Resolved! Bar put on phone without consent.

Hello, I am hoping that advisors who work for o2 answer these posts and can help me. My phone is damaged (not lost and stolen) so I have put a claim forward to my insurer’s. They asked for proof of usage from my network providers which o2 have done. ...

my pay as you go number will not let me top up

I have a pay as you go mobile number in my electric gates. I need to top it up. When I ring the automated service to do this, it says "unsuccessful" every time. Any ideas?

Resolved! Esim

Im looking for esim

Resolved! Problem with my account

How do I get to speak to someone?

Resolved! Text charges

HiAnyone know why have I been charged for recent texts when I still have free texts left within this months tariff? thank you

Resolved! How to use my data in Dubai

Hi there, my O2 deal is pay as you go , I top up monthly, very happy with my deal I get .I travel to Dubai in June, don't want to be there without internet connection for my Google map , is there anything I could do to be able to use my data there pl...

Resolved! Replacement sim card

I have had a new device and need a nano sim as my SIM card is to big to fit it

Resolved! pay as you go support contact mail

hello, i have no way to reach pay as you go phone support as i am currently abroad. please send me an email support address that i can contact. my phone number has expired and i would like to reactivate it urgently. thank you

Re emergency alert

How come I didn’t receive the emergency alert test today

O2

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