Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

RCS Messages With DATA Switched Off

Hi, I have had to recently upgrade my elderly father from a very old 2g mobile phone and sim to a nano 4g sim. I also got him a new phone at the same time a Nokia 235 4G He is on PAYG and does not need data at all so I have switched it off on his pho...

Resolved! PAYG moving to eSIM

Hello, I am on PAYG and I have a new phone which is eSIM only. What is the easiest way to survival? thank you!!!

Do i have to pay £10 every month to keep my o2 PAYG SIM "alive"?

Hi,I just bought a £10 PAYG SIM and its now in my smartphone and i am using it.Todays date is 7th May 2025.On myo2 it says .....QUOTE>>you need enough balance on 07 June 2025 to cover the cost of your tariff next month.<

Trying to unlock a smartphone i bought 7 years ago

Hi,Hope to find you well!I bought a PAYG O2 smartphone 7 years ago from an o2 shop.How do i unlock it from o2?I have the IMEI number of it.

Resolved! Travel to Jersey

Hello. I have a PAYG £10 big bundle package. I am travelling to Jersey next week for 5 days & have recently discovered that under O2 Jersey is in neither UK nor Europe. I have the O2 travel optout Bolt On (included automatically, I think) which gives...

Promote

Hello, I’ve been an O2 customer since 2007, and I’ve noticed that my wife, who is also with O2, regularly receives promotional offers such as extra data or discounts. However, I have never received any offers at all. As a long-term customer, I’d like...

Resolved! Tariff change

I’m trying to change my tariff to a PAYG £10 Big Bundle and did this through my O2 and it went through with an effective date of 24/04/2045 ! It now won’t let me change this again . Any suggestions ? Can’t get any sensible advice from the automatic c...

PAC change not taken place for nearly a week now

Hi everyone, I changed over from 1p mobile to O2 on Friday 25th April 2025 and contacted O2 customer services on the same date to give the PAC code. They told me the change would take place on Monday 28th. By noon no port had taken place so after cal...

Resolved! Simply Pay as you Go Tariff discontinued

Hi, I've just received a Text saying that the tariff that I'm on is going to be discontinued. And I'm going to be transferred to one called Standard PAYG Ultra for £10 a month. This has confused me a little. (Be patient I'm old ) The message is as fo...

Resolved! Media messages charges

Is there a way I can stop my daughter from sending certain messages or a block as my bill this month was £30 higher as my daughter was sending media messages

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