Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Rolling plan and zero customer support

Hello. I had a rolling plan going for a while but then suddenly stopped so I tried to re do it . o2 took £10 from my bank but failed to give me a rolling plan so I called them , they then took another £10 from my phone balance , told me it was done b...

Top up

When I go to top up it says transaction failed but I’ve tried multiple banks with money in and still doesn’t work

How the hell do you speak to a person in customer service?

Any advice welcome - getting sent round in circles on the app - useless

Can't return call to international number

I'm unable to call my friend on their Australian mobile. They can call me but when I press call back from my recent call list it doesn't connect.I can call other Australian numbers. They have checked that I'm not blocked etc on their end.I am on a £1...

unlock

Why can't i get a code to unlock my samsung phone, without going to the o2 shop that is 20 mile return journey away ? Not very green is it ??The o2 web site indicates it's just a call to 4445 but they can't do it and tell me to "go to the o2 shop "! ...

02 and uswitch

Hi,at the moment i am a pay monthly contract user, in may my contract is up and the phone is mine. I then want to go onto a sim only plan however the deals offered by 02 are not as good as those offered by Uswitch.So i plan to get the deal i want fro...

Resolved! Potential Scam

I received a call from 01461-280058 saying that I'm eligible for 30% discount, and after saying no to the offer, I called 4445 to see if it is a legitimate call or not. In the call that I had with 4445, they told me that the call is legitimate, and I...

Resolved! Scam

Today some scammer called me and she acted like she was from "O2".She tried to defraud me by saying they would give me a discount. Somehow they caused me to receive a 6-digit code message from O2 UK on my phone. They asked for the 6-digit code that i...

big bundle

HiI'd like to add a big bundle, but it says "Your new tariff: £10 data Big Bundle will start on 08 September 2038" when I go to check out/payment. what is wrong?

Pay as you Go

I have two O2 PAYG iPhones. Both were on Auto Top Up. One is still auto top up. The other phone last "Auto Top Up'd" last January. Since then I have had to manually top up, having almost run out of credit (£0.80) a few days ago. I have phoned 4445 to...

O2

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