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balance suddenly showing as zero on PAYG when i=big bundle due to renew

Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions

Every month I get a reminder that i need at least £10 balance to continue my Big Bundle. At round the same time, my O2App suddenly shows a balance of £0.00, having maintained a healthy balance of around £25-30 for the whole month. 

Last month, I panicked and put £30.00 on the phone, the balance then went up to over £50.00. It has now dropped to zero again.


This pattern is repeating every month. I am beginning to suspect that there is some unethical strategy to force unnecessary top -ups.


I do not have date roaming enabled and only use wifi. My package still shows a large amount of text messages and data available.


Anyone else getting this?

Message 1 of 2

Level 94: Supreme
  • 127543 Posts
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Must be a glitch in the system.

If you know you have credit, just ignore it as it sounds like it will correct itself after your bundle renews anyway.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 2