Info on auto top up here https://www.o2.co.uk/topup
Auto top-up makes sure you never run out of credit by automatically topping up with money from your credit or debit card.
Step 1: Sign in to My O2 to set up your auto top-up.
Step 2: Choose the amount and if you want to get topped up on a certain day/date or when your balance gets low.
Step 3: We'll then top you up automatically. You can change or cancel whenever you like.
If you cant do it via My O2, then contact customer services Guide: How to find help & contact O2
Hope that helps and welcome to the forum
*The Game Is On*
Help and FAQ's here https://autotopup.o2.co.uk/o2uk/FAQ.aspx
If you get stuck, call customer service on 4445 Guide: How to find help & contact O2
I also tried that before checking with the community forum. They are unreachable and I tried many times many days! usually it is the best option to resolve issues... not this time.
I will keep looking! I wanted to avoid having to block the debit via my bank but I might just do that.
Thanks for the quick help!
Any chance you could help here ?
Track usage, upgrade and get support with the My O2 appDownload My O2