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Claire4
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 How can I stop the auto top up? there are not options to do so on the my o2. Can I have a step by step guide please?

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Cleoriff
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Hi @Claire4 

Info on auto top up here https://www.o2.co.uk/topup 

 

Auto top-up makes sure you never run out of credit by automatically topping up with money from your credit or debit card.

Step 1: Sign in to My O2 to set up your auto top-up.

Step 2: Choose the amount and if you want to get topped up on a certain day/date or when your balance gets low.

Step 3: We'll then top you up automatically. You can change or cancel whenever you like.

 

 

If you cant do it via My O2, then contact customer services Guide: How to find help & contact O2

Hope that helps and welcome to the forum Welcome

*The Game Is On*

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MI5
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@Claire4 

Help and FAQ's here https://autotopup.o2.co.uk/o2uk/FAQ.aspx

If you get stuck, call customer service on 4445 Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Claire4
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Thank you, but no there is no option to cancel it when I want! otherwise I would have done it. Where on the my o2 can I click cancel the auto topup?

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Cleoriff
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@Claire4 

If you can't find the option to cancel then call customer services as I said above.

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Claire4
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Thank you! 

I cannot call. How do I do this without having to speak on the phone?

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Cleoriff
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@Claire4 

Use live chat then. They will be able to help.

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Claire4
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I also tried that before checking with the community forum. They are unreachable and I tried many times many days! usually it is the best option to resolve issues... not this time.

 

I will keep looking! I wanted to avoid having to block the debit via my bank but I might just do that. 

 

Thanks for the quick help!

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MI5
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@Martin-O2 @Marjo 

Any chance you could help here ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Cleoriff
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Not sure why you can't get through to live chat @Claire4 ?

I have been browsing the O2 shop and live chat pop up appeared twice asking if they could help.

It's worth another try. wink

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