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Your Web Daily

wieslaw1
Level 1: Joiner
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Registered:

Hello, my father asked me to contact you.
Recently, he changed the phone and also had to change the sim card. He went to the O2 store and changed the sim card to the nano card (on 06/03/18). Since then, he has been taking 1 £ for the Internet every day from his account. The number is not on the subscription only PAY AS YOU GO. Can it be turned off? My dad uses only wifi.
The message that appears is: "You've used 1 £ worth of data on your phone today. Your Web Daily allowance of 50MB runs out at midnight."

 

Thank you!

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MI5
Level 94: Supreme
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Registered:
Tell him to turn off mobile data on the handset.
This will not prevent the use of wifi but it will stop data use if wifi drops out or fails.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 127069 Posts
  • 614 Topics
  • 21942 Solutions
Registered:
Tell him to turn off mobile data on the handset.
This will not prevent the use of wifi but it will stop data use if wifi drops out or fails.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 3
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Bambino
Level 77: Grand Master
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Registered:

@wieslaw1 This is not customer service, but please see the advice in the post above this one. That should stop the charges to your dad's phone.

I DO NOT WORK FOR O2



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