Why I am not getting X3 data?

Communityname · ‎06-11-2020

I ordered a pay as you go SIM from O2 website for £10 data big bundle. The SIM was delivered and its package also advertise X3 data. I charged and activated SIM. £10 was automatically deduced to start 30day tariff.
Why i got only 6Gb instead of 18Gb? I tried send text '3XDATA' to 2424 but not successful. I am first user: I made first entry to UK a few days ago. This is really frustrated...

MI5 · ‎06-11-2020

@Communityname

Your extra data is used first before the standard 6gb.

As it's only temporary you may see it as a bolt on Guide: Where is my discount or Extra Data?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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Communityname · ‎06-11-2020

After writing this here, the rest of 12Gb is charged.. nearly 33 hours after activation

MI5 · ‎06-11-2020

Not unusual....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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Cleoriff · ‎06-11-2020

@Communityname. I love your Community name..

Veritas Numquam Perit

O2

Why I am not getting X3 data?

Change number

callers asking me to reset my password

Age verification

top up as amout that short to my account balance

eSIM