Solved: What happens to my credit

JC_Derby · ‎08-04-2023

I have a PAYG phone that is used sporadically.

The credit keeps disappearing - presumably due to lack of use. Are there any accounts where this doesn't happen.

The account doesn't need data....or even really unlimited texts or calls

MI5 · ‎08-04-2023

If on a bundle, credit is exchanged for allowances and only lasts for 30 days.

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎08-04-2023

@JC_Derby

All PAYG accounts will be disconnected and credit lost after 6 months of inactivity.

You need to top up or make a chargeable call at least once every 6 months.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

JC_Derby · ‎08-04-2023

I have been doing...my credit still disappeared....November i topped up i believe, maybe october

MI5 · ‎08-04-2023

@JC_Derby

If on a bundle, credit is exchanged for allowances and only lasts for 30 days.

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2

What happens to my credit

callers asking me to reset my password

Age verification

top up as amout that short to my account balance

eSIM

Fraud someone is using my 02 account