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Unlocking phone

Garykad
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Hi, I need some advice on weather or not my device is in the process of being unlatched or not.
I received a case I.D back within a couple of minutes saying that my phone has not been used on the network, so it is not possible - which was strange as I have used it a few times with my new sim.
So I went back to submit my info again just to make sure I put the IMEI in correctly, but this time I have got a Green tick with a message saying I have already submitted a request for this number.
Am I being a little impatient or is it all in hand or do I need to ring someone?

Any help or advice is greatly appreciated.
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jonsie
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Garykad
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Yes I have, but still no luck.
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MI5
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@Garykad 

It can take a few days at the best of times so probably longer currently Guide: Unlocking an O2 phone to use a different SIM card 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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jonsie
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Message 5 of 9
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Garykad
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I wasn’t sure if I was just being a bit to impatient, it’s only as the initial response came through very quick.
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Garykad
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Thank you all for the quick responses, very much appreciated especially at this late hour!
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MI5
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You're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 8 of 9
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jonsie
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I'm hoping @Marjo  sends you a PM tomorrow pray

Message 9 of 9
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