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Unable to top up first time- Foreign CC Address Unaccepted

Cmoscato4
Level 1: Joiner
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 Hi there,

 

I am attempting to top up my O2 SIM for the first time but it is not accepting my credit card address verication details, specifically my Canadian address and post code. Therefore I am unable to top it up at all...help?

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MI5
Level 94: Supreme
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Hi @Cmoscato4

You must have a UK address to use your CC directly on O2 site, but there are other options as detailed here https://community.o2.co.uk/t5/How-to-Guides/How-can-I-pay-my-bill-or-Ways-to-pay-guidelines/ba-p/101...

This may be the best option for you http://www.mobiletopup.co.uk/o2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 128190 Posts
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Registered:

Hi @Cmoscato4

You must have a UK address to use your CC directly on O2 site, but there are other options as detailed here https://community.o2.co.uk/t5/How-to-Guides/How-can-I-pay-my-bill-or-Ways-to-pay-guidelines/ba-p/101...

This may be the best option for you http://www.mobiletopup.co.uk/o2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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jonsie
Level 94: Supreme
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Unfortunately only UK based cards are accepted by O2 for topping up. There are alternatives though. Scroll down to P&G in this help link

https://community.o2.co.uk/t5/How-to-Guides/How-can-I-pay-my-bill-or-Ways-to-pay-guidelines/ba-p/101...

http://www.mobiletopup.co.uk/o2

 

 

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EmilieT
Former Staff
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Welcome to the forum @Cmoscato4!

Let us know how you get on with your top-up, hopefully the replies above help you get it sorted 🙂

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