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Unable to send text message error sim 1 error 38

Anonymous
Not applicable

I’m unable to send a text message. It just hangs and says ‘sending’. I have tried a couple of other numbers and they struggle but sent ok.

 

The message says unable to send message error sim 1 error 38.  My signal is fine and tried it with wi-if off and on. But the one I’ve been trying all day just refuses to go. Does anybody know why?

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MI5
Level 94: Supreme
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Registered:

Check the message centre number and other help here http://service.o2.co.uk/IQ/srvs/cgi-bin/webcgi.exe?New,KB=Companion,question=ref(user):str(Mobile),C...

Also check for local mast issues here http://status.o2.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 123814 Posts
  • 611 Topics
  • 20035 Solutions
Registered:

Check the message centre number and other help here http://service.o2.co.uk/IQ/srvs/cgi-bin/webcgi.exe?New,KB=Companion,question=ref(user):str(Mobile),C...

Also check for local mast issues here http://status.o2.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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18,423 Views