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Unable to change tariff on pay as you go

Nbat1-2-3
Level 1: Joiner
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on ‎23-10-2023 17:53

on ‎23-10-2023 17:53

My daughter is on pay as you go but currently on the £10 bundle tariff, I have tried the last three days to change her to the £15 one but this is not letting me do that, she is currently abroad on a school trip and I have topped up her phone but the money is just disappearing. Any ideas? 

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MI5
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on ‎23-10-2023 18:08

on ‎23-10-2023 18:08

@Nbat1-2-3 

The tariff won't change until the anniversary date.

You will need to call O2 to change it sooner. 

0344 8090222

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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