Trying to return phone but on hold for hours!

[Joshaholix]

 

As the title suggests.

I’ve tried to call O2 every evening for the past week to return a pay as you go phone I bought online. 

I get through to customer services, who verify my account and put me thought to the ‘right team’, but then I’m left on hold. 

As I’m typing this I’ve been on hold for 1hr 30mins. Yesterday it was 1 he 15 mins, and I decided to give up.

Am I being put through to an empty room?

I know this is a community forum, but I know someone O2 admins are lurking in the background. 

Can anyone help? 

[MI5]

@Joshaholix 

Call 202 from your O2 mobile or 0344 809 0202, 0800 902 0217 or 0800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

[pgn]

Try calling just after 8am, @Joshaholix.

[Joshaholix]

I’ve tried all times of the day. 

I’ve been on hold now for 1hr 50mins after being put through to the correct team. The person who just answered said he’s now putting me though to another team.