cancel
Showing results for 
Search instead for 
Did you mean: 

Transferring credit

StephenLW
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

My wife has recently died and I would like to transfer her credit to my PAYG number. We are both 'Classic' subscribers and MyO2 or the O2 shop in town haven't been able to help.

Message 1 of 3
147 Views
1 ACCEPTED SOLUTION

Accepted Solutions

madasaf1sh
Level 53: Renowned
  • 3378 Posts
  • 24 Topics
  • 738 Solutions
Registered:

@StephenLW 

 

Sorry for your loss, the best thing to do is speak to Customer Services on 4445 and they should be able to do this for you. 

 

They may ask for a copy of the death certificate, and your late wife's details that she registered with o2.  and there are also some numbers to call here

 

https://www.o2.co.uk/help/account-and-billing/bereavement

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





View solution in original post

Message 2 of 3
140 Views
2 REPLIES 2

madasaf1sh
Level 53: Renowned
  • 3378 Posts
  • 24 Topics
  • 738 Solutions
Registered:

@StephenLW 

 

Sorry for your loss, the best thing to do is speak to Customer Services on 4445 and they should be able to do this for you. 

 

They may ask for a copy of the death certificate, and your late wife's details that she registered with o2.  and there are also some numbers to call here

 

https://www.o2.co.uk/help/account-and-billing/bereavement

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





View solution in original post

Message 2 of 3
141 Views

jonsie
Level 94: Supreme
  • 85248 Posts
  • 591 Topics
  • 4463 Solutions
Registered:

They will happily transfer it for you but you would probably lose your late wife's number

So sorry for your loss, I also have had to go through this. So much to do and so many people to inform.

Message 3 of 3
127 Views