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Transfer number

Colleen101
Level 1: Joiner
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I have bought an IPhone from you and am changing to pay as you go. I’m looking to transfer my number and cancel my monthly contract. How do I do that? 

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madasaf1sh
Level 76: Forum Legend
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@Colleen101 

 

You need to pay off all and any outstanding payments on the device before you can move to PAYG.  As you can't have a device plan without airtime

 

You can do this by contacting Customer Services on 202 from your o2 phone or 0344 809 0202 and they can then help you with this. 

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

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madasaf1sh
Level 76: Forum Legend
  • 9984 Posts
  • 54 Topics
  • 2981 Solutions
Registered:

@Colleen101 

 

You need to pay off all and any outstanding payments on the device before you can move to PAYG.  As you can't have a device plan without airtime

 

You can do this by contacting Customer Services on 202 from your o2 phone or 0344 809 0202 and they can then help you with this. 

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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