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Topping up

Kdb1997
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I’m trying to top up my phone and every time it goes to pay it accepts the card and then comes up with an error message and I try and call and it’s the same it’s just asking to try again, nothing wrong with card or bank, please can someone help as I’m without a phone currently
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MI5
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@Kdb1997 

A few problems recently topping up.

Try a voucher or other method Guide How to Top Up (PAYG) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Cleoriff
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@Kdb1997 

Until this is sorted, you need to use a voucher. There seems to be many problems with topping up today.

Guide How to Top Up (PAYG) 

*The Game Is On*

Girl in a jacket
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Kdb1997
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How reliable is the voucher, will it work or still have the error message??
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MI5
Level 94: Supreme
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@Kdb1997 

It's just online payments that are the issue so voucher should be fine.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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