cancel
Showing results for 
Search instead for 
Did you mean: 

Topping up query

Rita91
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I topped up with £10 last night it told me it added the deal I wanted and it's not been applied.

Message 1 of 4
80 Views
3 REPLIES 3

Cleoriff
Level 94: Supreme
  • 111719 Posts
  • 800 Topics
  • 6564 Solutions
Registered:

@Rita91 

You need to wait 7-14days.

Howver to make sure call 4445 or any number in this guide Guide: Coronavirus Community Help and Support 

Also try social media

If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this.

Veritas Numquam Perit

Girl in a jacket
Message 2 of 4
78 Views

MI5
Level 94: Supreme
  • 127441 Posts
  • 614 Topics
  • 22131 Solutions
Registered:

@Rita91 

You don't need to wait for a top up to be applied. It's added immediately.

Credit is exchanged for allowances so you will not see any credit balance, but you will see an unlimited allowance of calls and texts and an amount of data which varies depending on your tariff.

Calls and texts are for use to standard UK numbers only.

Guide: Your Allowances - what is and isn't included 

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 3 of 4
75 Views

Cleoriff
Level 94: Supreme
  • 111719 Posts
  • 800 Topics
  • 6564 Solutions
Registered:

@Rita91 wrote:

I topped up with £10 last night it told me it added the deal I wanted and it's not been applied.


What deal was it you wanted @Rita91? Was it something additional to £10?

I'm perfectly aware that a normal top up is added immediately 🙄 but you did mention 'a deal' which I understood to mean an additional bonus amount?

Veritas Numquam Perit

Girl in a jacket
Message 4 of 4
73 Views