Solved: Top up

Maria14 · ‎01-11-2023

Hello, today is the day of renewal of my 15£ rolling plan. I have got 18£ in my balance but it didn’t take from there and it says the automatic top up payment from my card failed. Why did it not renew from the 18£ of my balance ?

MI5 · ‎01-11-2023

@Maria14

You need a card attached for rolling plans.

Credit cannot be used.

Pay As You Go: Introducing "Rolling Plans"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎01-11-2023

@Maria14

You need a card attached for rolling plans.

Credit cannot be used.

Pay As You Go: Introducing "Rolling Plans"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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