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Top up

Bianca97
Level 1: Joiner
  • 1 Posts
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I top up, my minutes were activated, yesterday I received a message that I didn't have enough credit to activate my extra option. I cheked and I have no minutes or credit ... what to do?

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pgn
Level 64: Magistrate
  • 24689 Posts
  • 177 Topics
  • 746 Solutions
Registered:

Have you any idea what your Extra option might be, @Bianca97? Usually, so long as you have enough credit to cover your bundle cost on the renewal date, all works well. Guide How to Top Up (PAYG) 

If you message O2's Social Media team  on one of

 Facebook (https://o2uk.co/O2CFB) ,

 Twitter (https://o2uk.co/O2CTW) or

 Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this. Good luck @Bianca97 

O2CommunityAwardNotCS




O2 Social Media
SM Icons(Twitter | Instagram | Facebook)















View solution in original post

Message 2 of 2
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1 REPLY 1

pgn
Level 64: Magistrate
  • 24689 Posts
  • 177 Topics
  • 746 Solutions
Registered:

Have you any idea what your Extra option might be, @Bianca97? Usually, so long as you have enough credit to cover your bundle cost on the renewal date, all works well. Guide How to Top Up (PAYG) 

If you message O2's Social Media team  on one of

 Facebook (https://o2uk.co/O2CFB) ,

 Twitter (https://o2uk.co/O2CTW) or

 Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this. Good luck @Bianca97 

O2CommunityAwardNotCS




O2 Social Media
SM Icons(Twitter | Instagram | Facebook)















Message 2 of 2
367 Views