Top up error

[Lm13]

Hi can anyone help I topped up £10 wanting a £10 bundle but it gave me £5 bundle and £5 credit now all my credit as gone how does this work and I’m just left with my little £5 bundle

[O2EmmaLouise]

Hi @Lm13,

Please contact our customer services team and explain the situation, they will be happy to change your bundle over to the £10 plan.

Call 03448090222 or 4445 from your phone.