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Top up error

Lm13
Level 1: Joiner
  • 1 Posts
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Registered:
Hi can anyone help I topped up £10 wanting a £10 bundle but it gave me £5 bundle and £5 credit now all my credit as gone how does this work and I’m just left with my little £5 bundle
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O2EmmaLouise
O2 Support
O2 Support
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Registered:

Hi @Lm13,

 

Please contact our customer services team and explain the situation, they will be happy to change your bundle over to the £10 plan.

 

Call 03448090222 or 4445 from your phone.

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