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Threatened With Disconection

Anonymous
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Hi every one i was threatened with disconection if i where to complain on pay as you go ive never complained before can they do this thanks
Message 1 of 10
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jonsie
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They can disconnect you yes dependant on whether they think the T&Cs are being abused. Things that may give them cause to suspect such as abusive calls or texts, using a third party gateway to make international calls or any aspects of the phone being used illegally or fraudulently.

If this isn't the case then you can make a complaint via the link at the bottom of this page.

http://www.o2.co.uk/contactus

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Message 2 of 10
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Anonymous
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Thank you very much for your help am sure that ive not broke the tc it was in terms of calls being recieved to mobile claiming they where i2 partners 

Message 3 of 10
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Bambino
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@Anonymous Are you saying that you were threatened with disconnection if you complained about receiving calls from O2 partners? If you would like to make a complaint, please follow this link: https://www.o2.co.uk/how-to-complain

I don't mean to be rude. I know there are many people on the forum whose first language isn't English, but if you make your complaint in writing you should use a spell checker so that you are correctly understood.

I DO NOT WORK FOR O2



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Message 4 of 10
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jonsie
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How exactly did those call go? Did they end up abusive in any way?
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Message 5 of 10
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Anonymous
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no tvey where not abusive but i did complain and the crs got in touch today in this instant they misused the clause they did not complete the complaint and i was awarded compensation and the relavent feedback would be applied
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Cleoriff
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Pleased it's resolved ....but if honest I am still none the wiser as to what the actual issue was in relation to the threat of disconnection...:smileysad:

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Message 7 of 10
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Anonymous
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i was recieving calls from o2 partners or claiming to be i rung up to complain and instead of taking the complain they threatened disconection on the spot as i have never complained before ive been with o2 since o2 basic then o2 classic been really happy with o2 till this
Message 8 of 10
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MI5
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I wondering if you are somewhat confused by what customer services told you originally?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 9 of 10
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jonsie
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As long as everything is OK now and you are pleased with the outcome. Glad you got some compensation 😀

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Message 10 of 10
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