cancel
Showing results for 
Search instead for 
Did you mean: 

Texting International Number

reb
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I'm from the UK and have been trying to send a SMS message to a  number from Dublin (they dont have imessage) but they will never send and it just says Not Delivered. I was able to receive texts from them but cant send anything back. I am on Pay as you go and have enough credit and signal etc and have tried a bunch of different things but nothing has worked? 

Message 1 of 6
1,094 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 151746 Posts
  • 650 Topics
  • 28842 Solutions
Registered:
Then it's possible that you have an international bar on your account so you'll need to call customer services on 4445 to ask them to check any account restrictions.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 6 of 6
1,077 Views
5 REPLIES 5

MI5
Level 94: Supreme
  • 151746 Posts
  • 650 Topics
  • 28842 Solutions
Registered:
Do you definitely have credit and not just a text allowance @reb ?
Have you tried directly replying to a received message too ?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 6
1,091 Views

reb
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

yes I tried to reply to their text and Ive googled and seen other people with the same issue but they seemed to have resolved it by changing to countries code before the number, but I have the correct number with the code because I was able to receive their texts. Do I need to have a lot of credit to send a text? I have around £10 atm is that not enough maybe? Thanks @MI5

Message 3 of 6
1,089 Views

MI5
Level 94: Supreme
  • 151746 Posts
  • 650 Topics
  • 28842 Solutions
Registered:
£10 is enough.
When you add the country code, try both +353 and 00353 and don't forget to drop the first zero of their number.
Also try saving the number in your contacts and turn on dialling assist in your settings menu.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 6
1,085 Views

reb
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

@MI5 I've done that, I have the correct number etc because ive received texs from them and saved the number into my contacts

Message 5 of 6
1,081 Views

MI5
Level 94: Supreme
  • 151746 Posts
  • 650 Topics
  • 28842 Solutions
Registered:
Then it's possible that you have an international bar on your account so you'll need to call customer services on 4445 to ask them to check any account restrictions.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 6 of 6
1,078 Views