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Text to say they can’t collect payment but am on PAYG and have £7 credit still

Trev41
Level 1: Joiner
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Took out PAYG in August. Still in credit as rarely used.  Now o2 sending text to say they are trying to collect a payment. Credit card details will be different from when I paid but why do they want to collect money anyway??

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Cleoriff
Level 94: Supreme
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Sounds like a different version of a scam being used for pay monthly customers @Trev41 

You could call O2 or use live chat as it's back on today. (I've used it)

All numbers are in this guide

Guide: Coronavirus Community Help and Support 

If it is a scam then follow this advice....

Forward the  text to 7726 - It's free.

Other ways to report here including Action Fraud website

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice

 

 

 

*The Game Is On*

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