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Tariff

Emma48
Level 1: Joiner
  • 1 Posts
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I changed my tariff this morning to a bigger bundle and then topped up.

It has take the amount for the old bundle and then five minutes later asked me to top up for the new bundle! Help anyone 

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Cleoriff
Level 94: Supreme
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Hi @Emma48 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

*The Game Is On*

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 107871 Posts
  • 794 Topics
  • 5779 Solutions
Registered:

Hi @Emma48 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

*The Game Is On*

Girl in a jacket

View solution in original post

Message 2 of 2
43 Views