Standard tarriff rate change for existing customers?

[Anonymous]

Asking as I manage my Mum's phone for her.

She is/was on the 3p per min, 2p per text and 1p per Meg tariff but I notice these have now been revamped.

If she tops up again will she be moved onto the 35p per min rates or can she remain on the existing tariff?

[MI5 · Accepted solution]

@Anonymous 

Anyone previously on the 321 tariff can remain so unless they choose to change or upgrade etc.

[Cleoriff]

Hi @Anonymous 

If your Mum was on the Classic PAYG tariff before November 2019 she will be able to stay on that.

https://www.o2.co.uk/help/pay-as-you-go/classic-pay-as-you-go 

• Calls are 3p a minute.
• Texts are 2p.
• Data is 1p a MB.
• Calls to customer service are free of charge
• Calls to Voicemail are 3p a call.

[Anonymous]

@Cleoriff @MI5 

Yes she was, thanks both.

[MI5]

You're welcome mate.

[Cleoriff]

That's fine @Anonymous