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Rorypal20
Level 1: Joiner
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I purchased a sim today people can call me but I can’t call them I topped up in the shop and have the reciept

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TallTrees
Level 45: Knowing
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Hello @Rorypal20 

Welcome to the o2 Community forum 

I am wondering if the sim could be faulty. If you can manage to get back to the shop they may change it for you.

If not customer services here:

If you need to contact O2

Give O2 a call on 202 or 0344 809 0202.

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG),



HAPPINESS IS BEE SHAPED

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TallTrees
Level 45: Knowing
  • 8822 Posts
  • 87 Topics
  • 274 Solutions
Registered:

Hello @Rorypal20 

Welcome to the o2 Community forum 

I am wondering if the sim could be faulty. If you can manage to get back to the shop they may change it for you.

If not customer services here:

If you need to contact O2

Give O2 a call on 202 or 0344 809 0202.

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG),



HAPPINESS IS BEE SHAPED

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MI5
Level 94: Supreme
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Registered:

@Rorypal20 

What numbers are you trying to call?

Only those in this guide are included in your allowances Guide: Your Allowances - what is and isn't included 

You can check what allowances you have and to see if the sim is active in your MyO2 https://mymobile.o2.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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