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Signal

Clipe
Level 1: Joiner
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Hi, since Friday of last week I have had no signal due to mast problems do you get compensation due to this as been told it would be fixed in couple days but it’s been a week 

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madasaf1sh
Level 76: Forum Legend
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@Clipe 


Im afraid not as per the terms and conditions, which do not guarantee a fault free network, once the mast is fixed, you can speak to customer services and see if they can do anything. 

THe mast is probably down due to Storm Arwen 

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

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madasaf1sh
Level 76: Forum Legend
  • 9992 Posts
  • 54 Topics
  • 2981 Solutions
Registered:

@Clipe 


Im afraid not as per the terms and conditions, which do not guarantee a fault free network, once the mast is fixed, you can speak to customer services and see if they can do anything. 

THe mast is probably down due to Storm Arwen 

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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