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Settle my payment

jazmin789
Level 1: Joiner
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I would like to settle my phone payment and switch to a pay as you go sim card with my current number. 

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Enlli
Level 66: Unequalled
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To settle call Payment Management 

We are a Customer only forum so can't access accounts 

You can reach the Payment Management team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best time to call is around 8.00am

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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Cleoriff
Level 94: Supreme
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@jazmin789 

You need to call customer service.

Call 202 from your mobile or 0344 809 0202, 0800 902 0217 or 0800 032 1402 

If you have no access to a phone then use Skype to call 0800 032 1402 Guide: A Guide to Skype 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

Veritas Numquam Perit

Girl in a jacket
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Oxonian
Level 32: Blockbuster         
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This might be useful @jazmin789 ; you will be a migration to PAYG :-

 

Guide: Migration & porting into O2 

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