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Samsung J3 2016 running out of storage

Fondation
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My J3 has become almost unusable. I can’t use it any longer for emails and I have constant “storage full” messages.  O2 shop staff tell me it is due to Samsung automatic updates hogging all the memory, and the impossibility of transferring data to SD card. They have a vested interest in selling a replacement, but I would prefer to get it working again.  Any clues?

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MI5
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@Fondation 

In this case they are being honest with you.

Your phone has very limited storage capacity and is now old so an upgrade is probably the best choice.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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jonsie
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Have you tried moving stuff and apps to the sd card

does it even have an sd card @MI5 

If not, time for the bin or delete most of the stuff on there

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Message 3 of 7
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MI5
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Yes, you can add an SD but only for photos and videos. The problem is the apps taking all the space. After the partition for the operating system there's only around 3gb left usable.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 7
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jonsie
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I was afraid that was the case slight_frown

Bin then....

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Message 5 of 7
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MI5
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It was a rubbish phone even when new wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 6 of 7
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jonsie
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Shhh...

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Message 7 of 7
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