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Rolling plan - has not renewed

ALF1
Level 1: Joiner
  • 1 Posts
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Registered:

My rolling plan that I have had for over a year has not renewed despite O2 sending a text to say payment would be taken. I have lost all the data I had that should have rolled over & only realised my phone didn’t work when away from home - no notification. This has happened before to my daughter with her rolling plan too. 

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Enlli
Level 66: Unequalled
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I'm afraid you will need to contact O2

Many people in your position

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , X Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG

Or phone them on 202 or 0344 809 0202 (contract) 

4445 or 0344 8090222 (PAYG)

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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