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Rewards voucher

Sue292
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I have not received my voucher

Message 1 of 4
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madasaf1sh
Level 77: Grand Master
  • 11629 Posts
  • 64 Topics
  • 3163 Solutions
Registered:

@Sue292 

 

Check your spam folders, and if still not there then you will need to speak to o2 Guide: How to find help & contact O2 

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 2 of 4
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Sue292
  • 2 Posts
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Registered:

It's been a nightmare, was on the phone for over an hour with no help at all, I have now gone to complaints.

Thank you for answering 

Message 3 of 4
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Oxonian
Level 35: Originator
  • 9477 Posts
  • 223 Topics
  • 26 Solutions
Registered:

@Sue292 

 

Lodging a formal complaint was possibly not the optimum way forward. We understand that it is currently taking O2 up to eight weeks to investigate and respond to complaints, and during that period, you might struggle to find other O2 teams that are willing and able to engage with you. 

 

You need to contact O2. Unfortunately, this is a customer to customer community so we cannot access your account or offer other direct help. In the circumstances, I suggest that you message O2 on social media :-

 

Facebook : https://o2uk.co/O2CFB

 

X (previously known as Twitter) : https://o2uk.co/O2CTW

 

Instagram : https://o2uk.co/O2CIG

 

The social media team are based in the UK and have a good reputation for solving problems. 👍

Message 4 of 4
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