on 01-07-2024 13:08
on 01-07-2024 13:27
on 01-07-2024 13:27
Check your spam folders, and if still not there then you will need to speak to o2 Guide: How to find help & contact O2
on 01-07-2024 13:29
on 01-07-2024 13:29
It's been a nightmare, was on the phone for over an hour with no help at all, I have now gone to complaints.
Thank you for answering
on 01-07-2024 20:52
on 01-07-2024 20:52
Lodging a formal complaint was possibly not the optimum way forward. We understand that it is currently taking O2 up to eight weeks to investigate and respond to complaints, and during that period, you might struggle to find other O2 teams that are willing and able to engage with you.
You need to contact O2. Unfortunately, this is a customer to customer community so we cannot access your account or offer other direct help. In the circumstances, I suggest that you message O2 on social media :-
Facebook : https://o2uk.co/O2CFB
X (previously known as Twitter) : https://o2uk.co/O2CTW
Instagram : https://o2uk.co/O2CIG
The social media team are based in the UK and have a good reputation for solving problems. 👍