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Return Policy

Ashleigh1
Level 1: Joiner
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Hi,
I bought my mother a phone from 02 on the 31st December. She has had a few problems from the get go with certain parts of the touch not working, now the colour looks distorted. It has been looked after, no drops or water damage etc. It’s not even 28 days old.
I paid cash in 02 shop, am I entitled to a full cash refund? (Minus the £10 top up obviously)
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MI5
Level 94: Supreme
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@Ashleigh1 

Yes, just return it to the shop you bought it from for a full refund or replacement.

Must be done within 28 days of purchase.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 121933 Posts
  • 608 Topics
  • 18809 Solutions
Registered:

@Ashleigh1 

Yes, just return it to the shop you bought it from for a full refund or replacement.

Must be done within 28 days of purchase.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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