Removing Direct to Bill Credit and Refund Bar / Block

[DCG]

I've been trying to convert my airtime rewards for credit and have £10 that is pending from 27/07/23.

Last time I did this, the credit appeared straight on my phone, but this time it remains pending.

Airtime Rewards have suggested I request that O2 remove the "Direct to Bill Credit & Refund" Bar / Block to enable this to go through.

How do I get this done?

[MI5 · Accepted solution]

@DCG 

You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

[-J-P-]

I have this same problem, the credit is showing as redeemed in my Airtime Rewards account, but never showed in my O2 account.

When I called O2 they said that I didn't have an active "Direct to Bill Credit & Refund" Bar on my account though... @DCG do you know what O2 did to get this working for you?

[pgn]

If your query is directed to @DCG, you need to tag them specifically, @-J-P-. 

Good luck!