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Refund

kris1234
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Hi. I bought like new pay&go mobile in April. Returned few days later. Never used. O2 received on 4 May my return-confirmed with o2. Still waiting for my refund. Calling every friday. Waiting about 40 min for someone to answer the phone. Every Friday CS tells me they will refund 5 working days and keep an eye on the progress. Still no luck . Could you please help me to contact right people? I have paid 379gbp on 21 April still no money refunded. I can provide order number. Honestly this matter makes me depressed now. Thanks

Message 1 of 14
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MI5
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@Marjo 

@Martin-O2 

@LukasB 

Can you help ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 14
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madasaf1sh
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@kris1234

 

If no luck from o2, contact your bank or credit card provider, and ask them to do a charge back they should give you the money back quicker im afraid than o2. 

 

 

Make sure you have evidence of the return confirmation from o2 as your bank will need this. 

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





Message 3 of 14
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kris1234
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I have paid with visa debit via paypal. I am not covered by chargeback protection. I was told by Loyds bank cs. Paypal declined to deal with this issue.

Message 4 of 14
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madasaf1sh
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Ahh, im afraid Paypal is the only caveat, but PayPal should help, although expect a fight from them..

Good Luck slight_smile
Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





Message 5 of 14
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kris1234
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Hi.Anyone on o2 side able to help with my refund? Thanks

Message 6 of 14
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MI5
Level 94: Supreme
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Hang on for one of our Managers to contact you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 7 of 14
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LukasB
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Hey @kris1234 I will send you a dm on here to ask for some details.

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Message 8 of 14
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kris1234
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thanks for help all. looks like some nice person will sort this out for me. thanks a lot. 

Message 9 of 14
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MI5
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You're welcome slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 10 of 14
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