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Received SIM but can't associate it with My O2 profile or top up

DuncanP-K
Level 1: Joiner
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Hi

I recently received my pay as you go sim - it works fine in my unlocked iphone but I can't seem to associate it with my O2 profile in order to top it up. 

Any ideas...?

 

Thanks

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Bambino
Level 73: Relic 
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DuncanP-K
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Thanks! I managed to add credit.

I still can't associate the SIM with my account profile, but I supposed that's not urgent. Thanks.

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jonsie
Level 94: Supreme
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On the My O2 landing page, scroll down to bring in other products', you may need to use a different email for the P&G number.

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