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Problems with my account

Coppullite2
Level 1: Joiner
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I transferred my PAYG from Virgin to O2 but when I log into my account it says I have no products or services and I can't view my bill

Message 1 of 5
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pgn
Level 76: Forum Legend
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PAYG has no concept of a bill, as such, @Coppullite2 

To see your usage, you need to access your MyO2, either app or web: https://accounts.o2.co.uk/signin

assuming you are not affected by the update recently that is affecting many customers.
This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: How to find help & contact O2 

Message 2 of 5
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MI5
Level 94: Supreme
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@Coppullite2 

O2 have messed up a system update which is effecting thousands of customers.
This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 5
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Enlli
Level 66: Unequalled
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Virgin closed down PAYG over 2 years ago. It must have been a pay monthly you had with them.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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MI5
Level 94: Supreme
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The PAYG reference is clearly an error.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 5 of 5
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