Solved: Porting

Andy_Kay · ‎27-08-2018

Action: Porting the number from my old EE PAYG dumb phone to my new O2 PAYG dumb phone.

Query: Will my account balance also get transferred?

Thank you for your interest.

MI5 · ‎27-08-2018

Your EE balance will be lost when your number leaves the EE network but any credit on your current O2 SIM that you are moving the number to will be retained.

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎27-08-2018

Your EE balance will be lost when your number leaves the EE network but any credit on your current O2 SIM that you are moving the number to will be retained.

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Andy_Kay · ‎27-08-2018

As I suspected then... EE get to keep my money.
Many thanks for the prompt reply MI5.

MI5 · ‎27-08-2018

No worries mate.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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