Solved: Re: Payment not showing on account

johnwpark · ‎10-12-2021

Have paid top up on 2/12/21, but not showing on my account. States my balance is zero

MI5 · ‎10-12-2021

Credit is exchanged for allowances which you can see in your MyO2 https://mymobile.o2.co.uk/

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎10-12-2021

@johnwpark

Credit is exchanged for allowances which you can see in your MyO2 https://mymobile.o2.co.uk/

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2

Payment not showing on account

Restart after using my allowance

Close account

Inheriting account/phonenumber from parent

Money taken yet phone not topped up!

wifi calling