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Payment not showing on account

johnwpark
Level 1: Joiner
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Have paid top up on 2/12/21, but not showing on my account. States my balance is zero

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MI5
Level 94: Supreme
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@johnwpark 

Credit is exchanged for allowances which you can see in your MyO2 https://mymobile.o2.co.uk/

 

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 128172 Posts
  • 614 Topics
  • 22506 Solutions
Registered:

@johnwpark 

Credit is exchanged for allowances which you can see in your MyO2 https://mymobile.o2.co.uk/

 

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 2
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