Pay as you go

[Ross4]

Being a relative newcomer to the crazy world of mobile phones, and the even crazier world of O2 top-ups, is there anyone out there who can kindly explain how my top up a week ago of £10 resulted in an addition of only £5 to my balance?

I'm sure there must be some kind of devilishly arcane explanation for this but at the momenmt I can only think "nice work if you can get it O2".

Thank you.

[MI5]

@Ross4 

Sounds like you may be on a £5 bundle, so £5 will be taken for allowances and the remaining £5 kept as credit.

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

[Ross4]

Thank you. So I can relax, I really do have £10 of calls in credit, is that right?! 

[MI5 · Accepted solution]

@Ross4 

Yes, you should have unlimited calls and texts for 30 days.

[Ross4]

Thank you.

[MI5]

You're welcome