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Pay as you Go Top Up

Cezary1
Level 1: Joiner
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Hello All, 

 

I recently changed my phone and on my O2 account my old phone is still appearing. I would like to know, when I delete the old phone will my number be also deleted? 

Thank you.

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madasaf1sh
Level 67: Unsung hero
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@Cezary1

You don't need to change the handset shown in Myo2 it takes a while for this information to be updated, as long as you have the same number , then their is no action to take.
Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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Cezary1
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So, I can delete my older phone and reenter my phone number which stays the same?

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gmarkj
Level 59: Quartermaster
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If you mean the make and model, then no you can't change that.
The system SHOULD update itself, but if you NEED it done sooner you can call customer services and they can update it.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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MI5
Level 94: Supreme
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@Cezary1 

Probably not a good idea to delete anything!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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