cancel
Showing results for 
Search instead for 
Did you mean: 

Pay and Go hub

Martin-O2
Community Manager
Community Manager
  • 7776 Posts
  • 730 Topics
  • 90 Solutions
Registered:

Hey everyone, 

 

Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. 

 

If you have a question about topping up your balance, setting up auto topups or issues topping up then take a look at our community guide on how to top up your Pay and Go balance

 

If you're new to Pay and Go and need to activate your sim then all you need to to is topup for the first time. Please refer to this guide for all the ways to topup. If you have a Pay and Go data sim then follow the steps in this FAQ to activate your data sim. 

 

For questions about tariffs and changing your tariff, this FAQ will have the answers you need. 

 

If you want to know more about Pay and Go rewards then check out this handy article for more information. 

 

One important thing to remember about Pay and Go sims is that you must make a chargeable text message or call at least once every 6 months or the sim will be disconnected. If you forget and this does happen no need to worry, a quick call to customer services and you can get the sim reconnected. 

 

Please do let us know if you have any questions that are not covered in in this post and if you have any suggestions on what else we can include in this topic then feel free to give us a heads up in the comments below! 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
signature

Message 1 of 37
2,924 Views
36 REPLIES 36

Cleoriff
Level 94: Supreme
  • 104618 Posts
  • 782 Topics
  • 5125 Solutions
Registered:

Thanks @Martin-O2 

Pleased you have included the different cards you can use to top up. The rest of it feeds in well to the other PAYG questions people may have.

*The Game Is On*

Girl in a jacket
Message 2 of 37
2,554 Views

b4u2
Level 6: Acolyte
  • 302 Posts
  • 57 Topics
  • 3 Solutions
Registered:
@Martin-O2
Do you get a warning before that happens?
Message 3 of 37
2,547 Views

jonsie
Level 94: Supreme
  • 85248 Posts
  • 591 Topics
  • 4463 Solutions
Registered:

PaulHedges1977
Level 1: Joiner
  • 10 Posts
  • 3 Topics
  • 0 Solutions
Registered:

was directed here by the pay monthly team i need to know my account number for the ombudsman

Message 5 of 37
2,371 Views

MI5
  • 120532 Posts
  • 605 Topics
  • 18062 Solutions
Registered:

@PaulHedges1977 

You don't have an account number with PAYG. 

Just use your phone number.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 6 of 37
2,368 Views

PaulHedges1977
  • 10 Posts
  • 3 Topics
  • 0 Solutions
Registered:

ok ty i can let them know to deal with the complaint ty

Message 7 of 37
2,366 Views

Wellington
Level 1: Joiner
  • 1 Posts
  • 0 Topics
  • 0 Solutions
Registered:
I need to log into my app, and I don't remember the password, so when I'm going to re-enter the password, they ask me the security question, which I also don't remember, so I can't log in to see my balance, can someone help me?
Message 8 of 37
2,117 Views

JustynaBrown
Level 1: Joiner
  • 2 Posts
  • 0 Topics
  • 0 Solutions
Registered:
Hello. I have stopped receiving messages . I can still send them but not receiving. Can someone help please. Thank you
Message 9 of 37
1,616 Views

Cleoriff
  • 104618 Posts
  • 782 Topics
  • 5125 Solutions
Registered:

@JustynaBrown 

Check this guide Guide: Text Message Tips (not sent or received) 

*The Game Is On*

Girl in a jacket
Message 10 of 37
1,614 Views