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PAYGO - Requested new NANO SIM (previously had MICRO SIM) for new phone. Not possible to connect

Matt72
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Hi,

 

I bought a new phone.

 

Not realising that you can push out a nano sim from a micro sim, I telephoned 02 and was sent a new sim. The woman said something about a wrong number would initially appear on the one, but then it would be alright, or something like that, I am hard of hearing.

 

Anyway, I put the new sim in this morning at about 1030, but cannot make calls, and calls to this new phone results in a it's not possible to connect response, yet the mobile data does work.

 

Does it take a particular amount of time to get my original number and ability to make calls back, or should I do something to get it to work? I have restarted the phone to no avail.

 

Many thanks in advance.

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MI5
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@Matt72 

Just use your old sim.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
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Registered:

@Matt72 

Just use your old sim.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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Matt72
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Thank you very much MI5.

That resolved the problem created by o2 tsk!
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MI5
Level 94: Supreme
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You're welcome.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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